# Welcome HOLA POD: Easy Custom Product

## Overview

HOLA POD: Easy Custom Product empowers you with limitless customization possibilities, allowing you to create custom templates and add various print-on-demand (POD) products. Customize your store's appearance with unique buttons and theme settings. Personalize products seamlessly with endless text and image options, custom fonts, and a rich color palette. Customers can design from any device on any part of the product. Automatically generate detailed PDF POD files for customer orders, and enhance productivity with our potent POD tool. Elevate your online store with HOLA POD's versatile features.

{% embed url="<https://www.youtube.com/watch?list=PLsKA1qsqXxV5PXdc8Chjzgb6O7FWlK6LK&v=VTgwzFytF0E>" %}

> HOLA POD always makes an effort to provide the best service. If you have any other questions, please feel free to contact us at Email: <mark style="color:green;">**<support@holadropshipping.com>**</mark>


# Key Features

**Key Features of HOLA POD: Easy Custom Product:**

1. **Limitless Customization:** Create unlimited POD templates and apply them to various products or specific variants, providing endless customization options for your store.
2. **Custom Theme Settings:** Tailor your store's appearance to match your brand's style with custom buttons and theme settings, ensuring a cohesive online presence.
3. **Product Customization:** The app enables online store owners to offer personalized and customized products, including t-shirts, clothing, mugs, phone cases, shoes, hats, and more.
4. **Effortless Personalization:** Easily personalize any product with an array of text and image options, custom fonts, and a diverse color palette, giving customers the freedom to craft their unique designs. Customers can upload images, add text, and select colors and fonts, ensuring their designs reflect their preferences.
5. **Cross-Device Design:** Your customers can design on any device and place their creations anywhere on the product, offering flexibility and accessibility.
6. **Detailed PDF POD Files:** Automatically generate comprehensive PDF POD files for customer orders, streamlining the production and fulfillment process.
7. **Improved Customer Experience:** Seamlessly enhance the customer experience by simplifying the print-on-demand (POD) process with speed, efficiency, and convenience.
8. **Speed Up Your POD Process with Ease:** Streamline the POD process with speed and efficiency, making it easier for both merchants and customers.

HOLA POD: Easy Custom Product offers a comprehensive feature set to empower online store owners with advanced customization and personalization options.

**Why Choose Us?**

* Boost Sales: Offer personalized products to capture a wider market and increase revenue.
* Easy Integration: Seamlessly integrate our app with your online store and start offering customization in no time.
* Customer Satisfaction: Delight your customers with unique, tailor-made products that reflect their style.

In summary, our custom product designer app is the key to enhancing your online store's offerings. It provides a user-friendly platform for your customers to create one-of-a-kind products, boosting your sales and customer satisfaction.


# Product Template Setting

## Step 1 - Create a POD Template

Steps:

1. Click on 'HOLA POD App-Template.'
2. Click 'Create.'
3. Begin designing your custom template.

<div><figure><img src="/files/eHUXnGrDeXTPyzGXL0jZ" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Click 'Create'.</mark></p></figcaption></figure> <figure><img src="/files/O7u0zLTuwVQBJJJQRLMA" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Add text, images, and other content blocks as needed.</mark></p></figcaption></figure></div>

<div><figure><img src="/files/nXl1ar022209O9ORtPW2" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Customize colors, fonts, positions, etc. as needed.</mark></p></figcaption></figure> <figure><img src="/files/TUocmmevh4RjaBJKQAzS" alt=""><figcaption></figcaption></figure></div>

<div><figure><img src="/files/hQylpqfWc7zlc34k4M7L" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Drag to reorder blocks as needed.</mark></p></figcaption></figure> <figure><img src="/files/zideEXWYVbwhzfZc4HOd" alt=""><figcaption></figcaption></figure></div>

<div><figure><img src="/files/GpIeModmRorEKVgHGyBB" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Preview template.</mark></p></figcaption></figure> <figure><img src="/files/R88Qz3YD5MBSUBx55TC6" alt=""><figcaption></figcaption></figure></div>

<figure><img src="/files/Q6rjuzDiqVjP81YZxO0Z" alt=""><figcaption></figcaption></figure>

## Step 2 - Apply the Template to the Product

Steps:

1. Click 'HOLA POD App-POD Product.'
2. Click 'Create.'
3. Click 'Sync' online products.
4. Select the product.
5. Apply the template and usage type to the product.

<div><figure><img src="/files/WyG3NKG6Djexgp8hstOi" alt=""><figcaption></figcaption></figure> <figure><img src="/files/LGi4N9MLUGgaj9HSjoEr" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Sync online products and select products.</mark></p></figcaption></figure></div>

<figure><img src="/files/tVCuZy54gd56j9r1DhNz" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Select the template and usage type as needed.</mark></p></figcaption></figure>

<figure><img src="/files/VaColNxNFQA0LuJkxSE8" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Make template adjustments as needed.</mark></p></figcaption></figure>

<figure><img src="/files/R88Qz3YD5MBSUBx55TC6" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Preview.</mark></p></figcaption></figure>

<figure><img src="/files/oM4k3Q2JcaiK9CS2tAuV" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Change the template usage type as needed. For example, apply the template only to a certain variant of the product.</mark></p></figcaption></figure>

<figure><img src="/files/8HYaC6It8VZDypBgLSmK" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Check the status.</mark></p></figcaption></figure>

<figure><img src="/files/sXKxglrUtieX6bzQ0Hxz" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">POD product list: delete, activate, deactivate.</mark></p></figcaption></figure>

## Step 3 - Place Orders Online

Steps:

1. Choose the product variant.
2. Start designing the product.
3. Complete and confirm the design.
4. Add to cart and checkout.

<figure><img src="/files/J7VojDO6s5JrbeeZ654L" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/9oYdMZbwKvwrjtgPiq7A" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Designing.</mark></p></figcaption></figure>

<figure><img src="/files/A9PrXB8kAAyd0gXFDSws" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Preview.</mark></p></figcaption></figure>

<div><figure><img src="/files/U4z8jM8oaHoMHGMBFlzo" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Add to cart.</mark></p></figcaption></figure> <figure><img src="/files/IwlEbnpOcxf3ttFM4vKo" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Check out.</mark></p></figcaption></figure></div>

<figure><img src="/files/PmtuPwtdR3VaNaLqdDYj" alt=""><figcaption><p><mark style="color:red;background-color:yellow;">Order checking. Click 'Link' to check product customization information.</mark></p></figcaption></figure>

<div><figure><img src="/files/D8kPVhDMCByEeGVGZt6k" alt=""><figcaption></figcaption></figure> <figure><img src="/files/VVrhcKoCCl8iB0EH5E23" alt=""><figcaption></figcaption></figure> <figure><img src="/files/CPGSMxAO9sXEENh3aUlU" alt=""><figcaption></figcaption></figure></div>


# Theme Setting

## &#x20;✅- Product Page Button Customize

Freely customize button layout, including text, color, size, etc. to match your theme website settings.

Steps:

1. Click on 'Shopify-Themes-Customize.'
2. Search for a POD product page.
3. Click the 'HOLAPOD Design Button' to begin designing.

<figure><img src="/files/PvJfJ0725K997PSIY2Gf" alt=""><figcaption></figcaption></figure>

## ✅ - HOLA POD Theme Settings

Freely customize the POD product page layout, including text, colors, borders, etc., to match your theme website settings on any device.

Steps:

1. Click on 'HOLA POD App-Theme Settings.'
2. Customize the Header, Colors, and more.
3. Save your changes.

<div><figure><img src="/files/T9VpSP044FLZsSJSVq9F" alt=""><figcaption></figcaption></figure> <figure><img src="/files/fPqw9lVHZ6l0tyToJvkU" alt=""><figcaption></figcaption></figure></div>


# FAQ

<details>

<summary>Can I try the service?</summary>

Yes, you can. We offer a 15-day free trial period.

</details>

<details>

<summary>How do I subscribe?</summary>

You can subscribe by clicking on the subscription option in your billing section to start subscribing to our product.

</details>

<details>

<summary>Can I cancel my subscription?</summary>

Yes, you can cancel your subscription at any time.

</details>

<details>

<summary>Does the subscription include future added features?</summary>

Yes, the subscription includes any additional services we add in the future. As long as you are within the subscription period, you can access all our services.

</details>

<details>

<summary>What happens to my subscription duration if the store cancels it?</summary>

Cancelling the subscription does not reduce the subscribed duration. You will continue to have access to all our services until the end of the subscribed duration.

</details>

<details>

<summary>Can I start without a store?</summary>

No, you cannot. We are based on the Shopify POD plugin, so you need to have a store to get started.

</details>


# Privacy Policy

**Privacy Commitment**

At Hangzhou YuzhouBaba Trading Co., Ltd. (referred to as "HOLA POD: Easy Custom Product", "HOLA POD", "HOLAPOD," "we," "us," or "our"), your privacy is our utmost concern. This commitment to your privacy extends to our entire range of offerings, including the website found at [https://pod.holadropshipping.com](https://pod.holadropshipping.com/) (referred to as the "Website"), the HOLA POD application accessible via Shopify, WooCommerce, and other providers (referred to as the "HOLA POD: Easy Custom Product"), and collectively, the HOLAPOD services (referred to as the "Services"). As you use our Services, we are dedicated to providing transparency regarding how your information is used and offering guidance on how to protect your privacy.

**Our Privacy Policy Covers:**

* The information we collect and the reasons behind its collection.
* How we utilize the collected data and the circumstances we disclose it.
* Instructions on accessing and updating your personal information.

**Protecting Your Privacy**

We value your privacy, and we encourage you to review our policies. If you have any questions or need clarification, please do not hesitate to contact us at <support@holadropshipping.com>.

<details>

<summary>Important Information and Who we are</summary>

**Purpose of this Privacy Policy**

This Privacy Policy provides information on how HOLAPOD collects and processes your personal information when you use the Website, App, and Services. This includes the information you provide when signing up for a demo, creating an account, making purchases, submitting status updates, searching for our Website or App, using the App, subscribing to email alerts, contacting customer service, participating in surveys, public forums, chats, or responding to our requests for suggestions and content.

Please note that our Website, App, and Services are not intended for children under 16 years of age. If you are under 16, do not use or provide any information on our platforms. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us.

It's important to read this Privacy Policy alongside any other privacy or fair processing notices we may provide on specific occasions to fully understand how and why we use your information. This Privacy Policy complements other notices and does not override them.

**Controller or Processor**

HOLAPOD is the controller responsible for your personal information when you use our Services. However, when HOLAPOD holds information due to its presence in content uploaded by HOLAPOD customers, HOLAPOD acts as a processor on behalf of such customers, and this Privacy Policy does not apply to such information.

If you have questions about this Privacy Policy or want to exercise your legal rights, please contact us using the details provided below.

**Contact Details**

Our full details are as follows:

Hangzhou YuzhouBaba Trading Co., Ltd.&#x20;

Email address: <support@holadropshipping.com>&#x20;

Postal address: No. 38, Gaoji Street, Xihu District, Hangzhou City, Zhejiang Province, CN

If you are based in the European Union, you have the right to make a complaint to your local data protection authority at any time. However, please contact us first at <support@holadropshipping.com> to address your concerns before approaching the regulator.

**Changes to the Privacy Policy and Your Duty to Inform Us of Changes**

This version was last updated on October 15, 2023.

We reserve the right to change the terms of this Privacy Policy at any time. When we do, we will post the revised Privacy Policy on our Website (linked within the App), and the last revision date will be updated. This ensures that you are always aware of the information we collect, how we use it, and when we may share it with others.

Please keep us informed if your information changes during your relationship with us to ensure its accuracy.

**Third-party Links**

The Website or App may contain links to third-party websites, plug-ins, and applications. Clicking on these links or enabling connections may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website or App, we encourage you to read the privacy notice of every website you visit.

</details>

<details>

<summary>The Information We Collect About You</summary>

**Personal Data Definition**

Personal data, or personal information, refers to any information related to an identifiable person, whether directly or indirectly. It excludes data that cannot be linked to an identifiable person (anonymous data).

**Types of Personal Information We Collect**

We collect, use, store, and transfer various categories of personal information about you, which we have grouped as follows:

* **Identity Data:** This includes your first name, last name, username, or a similar identifier.
* **Contact Data:** It covers your billing address, delivery address, email address, and telephone numbers.
* **Financial Data:** This category encompasses your payment card details.
* **Transaction Data:** It involves details about payments to and from you and other information related to services you've purchased from us.
* **Technical Data:** This includes your internet protocol (IP) address, the unique ID number of your mobile device, login data, browser type and version, time zone settings, location data, browser plug-in types and versions, operating system, and platform, as well as other technology-related data on the devices you use to access our Website or where our App is installed and used.
* **Profile Data:** It comprises your username, password, purchase history, your location, preferences, feedback, and responses to surveys.
* **Usage Data:** This involves information about how you utilize our Website, App, other applications, and Services. It encompasses actions like clicking on buttons, controls, products, and advertisements, pages you visit on our App or Website, time spent on those pages, search queries, visit dates and times, as well as data related to the products you track through the App and Service, frequency of product use, and other relevant information about your usage.
* **Marketing and Communications Data:** This covers your preferences for receiving marketing communications from us and our third parties, as well as your communication preferences.

**Aggregated Data Usage**

We also collect, use, and share Aggregated Data, which is statistical or demographic data used for various purposes. Aggregated Data may be derived from your personal information but, under the law, is not considered personal information as it does not directly or indirectly reveal your identity. For instance, we might aggregate your Usage Data to determine the percentage of users accessing a specific Website feature. However, if we combine or link Aggregated Data with your personal information in a way that directly or indirectly identifies you, we treat this combined data as personal information, subject to this Privacy Policy.

**Non-collection of Special Categories of Personal Data**

We do not collect any Special Categories of Personal Data, including information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, details about your health, or genetic and biometric data. We also do not gather information about criminal convictions and offenses.

**Consequences of Not Providing Personal Information**

If we are legally required or have a contractual obligation to collect personal information from you, and you fail to provide the requested information, we may not be able to perform the contract we have with you or are trying to enter into (e.g., providing our services). In such cases, we may need to cancel a service you have with us, but we will notify you if this situation arises at the time.

</details>

<details>

<summary>How Personal Information is Collected</summary>

**Methods of Data Collection**

We employ various methods to collect data from individuals, including:

**1. Direct Interactions by You:**

You may provide us with Identity, Contact, and Financial Data through direct interactions. This can include filling in forms, connecting through your Shopify account, or corresponding with us through various means, such as post, phone, email, and more. This information is collected when you:

* Sign up for a demo of our services.
* Create an account and profile with us.
* Make a purchase of one of our services.
* Subscribe to our email alerts.
* Complete online forms to receive our reports and case studies.
* Download or access our e-books, magazines, or videos.
* Contact our customer service.
* Request marketing materials to be sent to you.
* Provide us with feedback.

**2. Automated Technologies or Interactions:**

As you engage with our Site, we may automatically collect Technical Data about your device, browsing actions, and usage patterns. This information is gathered using technologies like cookies, server logs, and similar methods. Additionally, if you visit other websites that use our cookies, we may also receive Technical Data and Usage Data about you.

**3. Third Parties or Publicly Available Sources:**

We may obtain personal information from various third-party sources and publicly available sources. This includes data such as:

* **Technical Data** from parties like analytics providers (e.g., Google Analytics, based inside or outside the EU) and search information providers (e.g., Google, based inside or outside the EU).
* **Contact, Financial, and Transaction Data** from providers of technical, payment, and delivery services (e.g., Stripe, based outside the EU).
* **Identity and Contact Data** from our partners, data brokers, or aggregators (based inside or outside the EU).
* **Identity and Contact Data** from publicly available sources like LinkedIn, Instagram, and other social networking sites (based outside the EU).

</details>

<details>

<summary>How We Use Your Personal Information</summary>

**Purpose of this Privacy Policy:** We will only use your personal information when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

1. Where we need to perform the contract we are about to enter into or have entered into with you.
2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
3. Where we need to comply with a legal or regulatory obligation.

**The types of lawful basis that we will rely on to process your personal data are:**

1. **Legitimate Interest:** This means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
2. **Performance of Contract:** This means processing your information where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
3. **Comply with a Legal or Regulatory Obligation:** This means processing your personal information where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
4. **Consent:** This means you have consented to our use of data in this manner. We may ask for your express consent for certain uses, and you are free to withdraw that consent at any time. Generally, we do not rely on consent as a legal basis for processing your personal information other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

**Purposes for which we will use your personal information:**

We have set out below a description of all the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your information. Please contact us if you need details about the specific legal grounds we are relying on to process your personal information where more than one ground has been set out in the table below.

**Register You as a New Customer:**

* Type of Data: a. Identity b. Contact
* Lawful Basis for Processing:
  * Performance of a contract with you to allow your use of the Service

**Process and Deliver Your Order:**

* Type of Data: a. Identity b. Technical c. Contact d. Financial e. Transaction
* Lawful Basis for Processing:
  * Performance of a contract with you to process and deliver your order, including managing payments, fees, and charges

**Collect and Recover Money Owed to Us:**

* Type of Data: a. Identity b. Contact c. Financial d. Transaction e. Marketing and Communications
* Lawful Basis for Processing:
  * Performance of a contract with you
  * Necessary for our legitimate interests (to recover debts due to us)

**Manage Our Relationship with You:**

* Type of Data: a. Notifying you about changes to our terms or Privacy Policy b. Asking you to leave a review or take a survey
* Lawful Basis for Processing:
  * Performance of a contract with you
  * Necessary to comply with a legal obligation
  * Necessary for our legitimate interest (to keep our records updated and to study how customers use our services)

**Participate in Contests, Competitions, or Surveys:**

* Type of Data: a. Identity b. Contact c. Profile d. Marketing and Communications
* Lawful Basis for Processing:
  * Performance of a contract with you
  * Necessary for our legitimate interests (to study how customers use our services, to develop them, and grow our business)

**Administer and Protect Our Business and Website/Mobile App:**

* Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, preventing fraud, and in the context of a business reorganization or group restructuring exercise)
* Necessary to comply with a legal obligation

**Use Data Analytics to Improve Our Services:**

* Type of Data: a. Identity c. Technical
* Necessary for our legitimate interests (to define types of customers for our services, to keep our Website and Mobile App updated and relevant, to develop our business, and to inform our strategy)

**Make Suggestions and Recommendations to You:**

* Type of Data: a. Technical b. Usage a. Identity b. Contact c. Technical d. Usage e. Profile
* Necessary for our legitimate interests (to develop our services and grow our business) or where you have otherwise consented to such usage

**Marketing:**

* We strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising. You may elect to opt out of receiving any further marketing or advertising emails from us through the mechanism provided in those emails. We may send you targeted advertising through the Service on to you.

**Promotional Offers:**

* We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view of what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you. You will receive marketing communications from us if you have requested information from us or purchased services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

**Third-Party Marketing:**

* We will get your express opt-in consent before we share your personal information with any company outside our company for marketing purposes, including service providers who perform marketing services on our behalf, such as conducting surveys, sending communications to you on our behalf, or serving advertisements to you.

**Opting Out:**

* You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of a service purchase, service experience, or other transactions.

**Cookies (Website Only):**

* You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

**Change of Purpose:**

* We will only use your personal information for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose

</details>

<details>

<summary>Disclosures of Your Personal Information by Us Outside of the Service</summary>

**Sharing Your Personal Information**

We may need to share your personal information with the following parties for the purposes mentioned in the table in paragraph 4 above:

* **Third-Party Categories:**
  * **Service providers** who offer IT and system administration services.
  * **Social networking sites** to which you've linked your account.
  * **Professional advisers**, including lawyers, bankers, auditors, and insurers based in Canada and the United States, provide consultancy, banking, legal, insurance, and accounting services.
  * **Regulators and other government authorities**, acting as processors or joint controllers based in Canada, the United States, and the EEA, require reporting of processing activities in specific circumstances.
  * **Third parties** to whom we may decide to sell, transfer, or merge parts of our business or assets. Alternatively, we may aim to acquire other businesses or merge with them. In the event of a change to our business, the new owners may utilize your personal information in accordance with the terms outlined in this Privacy Policy.

We mandate that all third parties uphold the security of your personal information and process it in compliance with the law. We do not permit our third-party service providers to use your personal information for their own purposes. They are only allowed to process your personal information for specified purposes and in accordance with our instructions.

</details>

<details>

<summary>International Transfers</summary>

**Sharing Your Personal Information**

We share your personal information both within our company and with our third-party service providers, such as Amazon Web Services and others. This may include the international transfer of your data, including but not limited to, if you are located in the European Union, transferring your data outside the European Economic Area (EEA).

As many of our external third parties are also situated outside the European Economic Area (EEA), their processing of your personal information necessitates the transfer of data outside the EEA. If you are based in the European Union, rest assured that whenever we transfer your personal information out of the EEA, we take measures to provide it with a similar level of protection. This is achieved by implementing appropriate safeguards.

If you would like more information about the specific mechanisms we use when transferring your personal data out of the EEA, please don't hesitate to contact us.

</details>

<details>

<summary>Data Security</summary>

**Security Measures for Your Personal Information**

To safeguard your personal information and prevent accidental loss, unauthorized access, alteration, or disclosure, we have implemented appropriate security measures. Furthermore, we restrict access to your personal information, allowing only employees, agents, contractors, and other third parties who have a legitimate business need to access it. They will process your personal information solely based on our instructions and are bound by a duty of confidentiality.

We have also established procedures to address any suspected personal data breaches. In cases where legal requirements dictate, we will notify you and the relevant regulatory authorities of a breach.

</details>

<details>

<summary>Data Retention</summary>

**Retention of Your Personal Information**

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we take into account the volume, nature, and sensitivity of the personal information, the potential risks associated with unauthorized use or disclosure, the purposes for processing, the possibility of achieving those purposes through other means, and the relevant legal obligations.

By law, we are obligated to retain basic customer information (including Contact, Identity, Financial, and Transaction Data) for six years after the customer relationship ends, in compliance with tax and other legal requirements.

In some cases, you can request the deletion of your information (see "Request Erasure" below for more details). Additionally, we may anonymize your personal information in certain circumstances (rendering it non-identifiable) for research or statistical purposes. In this case, such information may be used indefinitely without further notice to you.

</details>

<details>

<summary>Your Legal Rights</summary>

**Your Rights Regarding Personal Information**

You have the right to:

* **Request access** to your personal information (commonly known as a "data subject access request"). This allows you to receive a copy of the personal information we hold about you and to verify its lawful processing.
* **Request correction** of your personal information. You can have any incomplete or inaccurate information we hold about you corrected. Verification of the accuracy of new information may be required.
* **Request the erasure** of your personal information. You can ask us to delete or remove personal information when there is no valid reason for us to continue processing it. You also have the right to request the deletion or removal of your personal information if you have successfully exercised your right to object to processing, if we have unlawfully processed your information, or if local law mandates erasure. Please note that specific legal reasons may prevent us from complying with your erasure request, and we will notify you of this when applicable.
* **Object to processing** of your personal information when we rely on a legitimate interest (or that of a third party), and there is something about your particular situation that makes you want to object to processing based on this ground. You also have the right to object when we process your personal information for direct marketing purposes. In certain cases, we may demonstrate compelling legitimate grounds that override your rights and freedoms.
* **Request restriction** of processing of your personal information. This allows you to ask us to suspend the processing of your personal information in specific situations:
  * (a) When you want us to establish the information's accuracy.
  * (b) If our use of the information is unlawful, but you do not want it erased.
  * (c) When you need us to retain the information even though we no longer require it, as you need it for legal claims.
  * (d) When you have objected to our use of your information, but we need to verify whether we have overriding legitimate grounds for its use.
* **Request data transfer** of your personal information to you or a third party. We will provide your personal information in a structured, commonly used, machine-readable format. Please note that this right applies only to automated information you initially provided consent for or information used to fulfill a contract with you.
* **Withdraw consent** at any time if we rely on consent to process your personal information. This will not affect the legality of any processing carried out before consent withdrawal. However, certain services may not be provided if you withdraw your consent, and we will inform you of such instances.

If you wish to exercise any of these rights, please contact us using the provided details.

**No Fee Usually Required**

Accessing your personal information (or exercising any other rights) does not typically require a fee. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

**What We May Need From You**

To confirm your identity and ensure your right to access your personal information (or exercise any other rights), we may need specific information from you. This is a security measure to prevent the unauthorized disclosure of personal information.

We may also contact you to request additional information to expedite our response.

**Response Time**

We strive to respond to all valid requests within one month. On occasion, if a request is particularly complex or if multiple requests have been made, it may take longer than a month. In such cases, we will inform you and provide updates.

**Effective Date: October 15, 2023.**

</details>

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HOLA POD always makes an effort to provide the best service. If you have any other questions, please feel free to contact us at Email: <support@holadropshipping.com>
{% endhint %}


# Terms of Service

**Last Updated: October 15, 2023**

**OVERVIEW**\
This website is operated by Hangzhou YuzhouBaba Trading Co., Ltd. ("**HOLA POD: Easy Custom Product**"). Throughout the site, the terms “we”, “us” and “our” refer to HOLAPOD, HOLA POD: Easy Custom Product, and HOLA POD. HOLAPOD offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.\
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By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.\
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Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.\
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Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.\
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Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and Services to you.\
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**SECTION 1 - ONLINE STORE TERMS**\
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.\
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).\
You must not transmit any worms or viruses or any code of a destructive nature.\
A breach or violation of any of the Terms will result in an immediate termination of your Services.\
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**SECTION 2 - GENERAL CONDITIONS**\
We reserve the right to refuse Service to anyone for any reason at any time.\
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.\
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.\
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.\
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**SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION**\
We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.\
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.\
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**SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES**\
Prices for our products are subject to change without notice.\
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.\
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.\
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**SECTION 5 - PRODUCTS OR SERVICES (if applicable)**\
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [***\[LINK TO REFUND POLICY\]***](https://docs.pod.holadropshipping.com/faq/faqs)\
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.\
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.\
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.\
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**SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION**\
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.\
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You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.\
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For more details, please review our Refund Policy: [***\[LINK TO REFUND POLICY\]***](https://docs.pod.holadropshipping.com/faq/faqs)\
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**SECTION 7 - OPTIONAL TOOLS**\
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.\
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.\
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).\
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.\
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**SECTION 8 - THIRD-PARTY LINKS**\
Certain content, products, and Services available via our Service may include materials from third parties.\
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or Services of third parties.\
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.\
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**SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS**\
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.\
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.\
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.\
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**SECTION 10 - PERSONAL INFORMATION**\
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [\[LINK TO PRIVACY POLICY\]](https://docs.pod.holadropshipping.com/info/privacy-policy)\
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**SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS**\
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).\
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.\
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**SECTION 12 - PROHIBITED USES**\
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.\
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**SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY**\
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.\
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.\
You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice to you.\
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.\
In no case shall HOLAPOD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.\
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**SECTION 14 - INDEMNIFICATION**\
You agree to indemnify, defend and hold harmless HOLAPOD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.\
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**SECTION 15 - SEVERABILITY**\
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.\
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**SECTION 16 - TERMINATION**\
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.\
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.\
If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).\
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**SECTION 17 - ENTIRE AGREEMENT**\
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.\
These Terms of Service and any policies or operating rules posted by us on this site or concerning the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).\
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.\
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**SECTION 18 - GOVERNING LAW**\
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed by the laws of China.\
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**SECTION 19 - CHANGES TO TERMS OF SERVICE**\
You can review the most current version of the Terms of Service at any time on this page.\
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.\
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**SECTION 20 - CONTACT INFORMATION**\
Questions about the Terms of Service should be sent to us at <support@holadropshipping.com>.<br>

Our contact information is posted below:

Hangzhou YuzhouBaba Trading Co., Ltd.&#x20;

Email address: <support@holadropshipping.com>&#x20;

Postal address: No. 38, Gaoji Street, Xihu District, Hangzhou City, Zhejiang Province, CN<br>

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HOLA POD always makes an effort to provide the best service. If you have any other questions, please feel free to contact us at Email: <support@holadropshipping.com>
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