👮Privacy Policy
Privacy Commitment
At Hangzhou YuzhouBaba Trading Co., Ltd. (referred to as "HOLA POD: Easy Custom Product", "HOLA POD", "HOLAPOD," "we," "us," or "our"), your privacy is our utmost concern. This commitment to your privacy extends to our entire range of offerings, including the website found at https://pod.holadropshipping.com (referred to as the "Website"), the HOLA POD application accessible via Shopify, WooCommerce, and other providers (referred to as the "HOLA POD: Easy Custom Product"), and collectively, the HOLAPOD services (referred to as the "Services"). As you use our Services, we are dedicated to providing transparency regarding how your information is used and offering guidance on how to protect your privacy.
Our Privacy Policy Covers:
The information we collect and the reasons behind its collection.
How we utilize the collected data and the circumstances we disclose it.
Instructions on accessing and updating your personal information.
Protecting Your Privacy
We value your privacy, and we encourage you to review our policies. If you have any questions or need clarification, please do not hesitate to contact us at support@holadropshipping.com.
Important Information and Who we are
Purpose of this Privacy Policy
This Privacy Policy provides information on how HOLAPOD collects and processes your personal information when you use the Website, App, and Services. This includes the information you provide when signing up for a demo, creating an account, making purchases, submitting status updates, searching for our Website or App, using the App, subscribing to email alerts, contacting customer service, participating in surveys, public forums, chats, or responding to our requests for suggestions and content.
Please note that our Website, App, and Services are not intended for children under 16 years of age. If you are under 16, do not use or provide any information on our platforms. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us.
It's important to read this Privacy Policy alongside any other privacy or fair processing notices we may provide on specific occasions to fully understand how and why we use your information. This Privacy Policy complements other notices and does not override them.
Controller or Processor
HOLAPOD is the controller responsible for your personal information when you use our Services. However, when HOLAPOD holds information due to its presence in content uploaded by HOLAPOD customers, HOLAPOD acts as a processor on behalf of such customers, and this Privacy Policy does not apply to such information.
If you have questions about this Privacy Policy or want to exercise your legal rights, please contact us using the details provided below.
Contact Details
Our full details are as follows:
Hangzhou YuzhouBaba Trading Co., Ltd.
Email address: support@holadropshipping.com
Postal address: No. 38, Gaoji Street, Xihu District, Hangzhou City, Zhejiang Province, CN
If you are based in the European Union, you have the right to make a complaint to your local data protection authority at any time. However, please contact us first at support@holadropshipping.com to address your concerns before approaching the regulator.
Changes to the Privacy Policy and Your Duty to Inform Us of Changes
This version was last updated on October 15, 2023.
We reserve the right to change the terms of this Privacy Policy at any time. When we do, we will post the revised Privacy Policy on our Website (linked within the App), and the last revision date will be updated. This ensures that you are always aware of the information we collect, how we use it, and when we may share it with others.
Please keep us informed if your information changes during your relationship with us to ensure its accuracy.
Third-party Links
The Website or App may contain links to third-party websites, plug-ins, and applications. Clicking on these links or enabling connections may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website or App, we encourage you to read the privacy notice of every website you visit.
The Information We Collect About You
Personal Data Definition
Personal data, or personal information, refers to any information related to an identifiable person, whether directly or indirectly. It excludes data that cannot be linked to an identifiable person (anonymous data).
Types of Personal Information We Collect
We collect, use, store, and transfer various categories of personal information about you, which we have grouped as follows:
Identity Data: This includes your first name, last name, username, or a similar identifier.
Contact Data: It covers your billing address, delivery address, email address, and telephone numbers.
Financial Data: This category encompasses your payment card details.
Transaction Data: It involves details about payments to and from you and other information related to services you've purchased from us.
Technical Data: This includes your internet protocol (IP) address, the unique ID number of your mobile device, login data, browser type and version, time zone settings, location data, browser plug-in types and versions, operating system, and platform, as well as other technology-related data on the devices you use to access our Website or where our App is installed and used.
Profile Data: It comprises your username, password, purchase history, your location, preferences, feedback, and responses to surveys.
Usage Data: This involves information about how you utilize our Website, App, other applications, and Services. It encompasses actions like clicking on buttons, controls, products, and advertisements, pages you visit on our App or Website, time spent on those pages, search queries, visit dates and times, as well as data related to the products you track through the App and Service, frequency of product use, and other relevant information about your usage.
Marketing and Communications Data: This covers your preferences for receiving marketing communications from us and our third parties, as well as your communication preferences.
Aggregated Data Usage
We also collect, use, and share Aggregated Data, which is statistical or demographic data used for various purposes. Aggregated Data may be derived from your personal information but, under the law, is not considered personal information as it does not directly or indirectly reveal your identity. For instance, we might aggregate your Usage Data to determine the percentage of users accessing a specific Website feature. However, if we combine or link Aggregated Data with your personal information in a way that directly or indirectly identifies you, we treat this combined data as personal information, subject to this Privacy Policy.
Non-collection of Special Categories of Personal Data
We do not collect any Special Categories of Personal Data, including information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, details about your health, or genetic and biometric data. We also do not gather information about criminal convictions and offenses.
Consequences of Not Providing Personal Information
If we are legally required or have a contractual obligation to collect personal information from you, and you fail to provide the requested information, we may not be able to perform the contract we have with you or are trying to enter into (e.g., providing our services). In such cases, we may need to cancel a service you have with us, but we will notify you if this situation arises at the time.
How Personal Information is Collected
Methods of Data Collection
We employ various methods to collect data from individuals, including:
1. Direct Interactions by You:
You may provide us with Identity, Contact, and Financial Data through direct interactions. This can include filling in forms, connecting through your Shopify account, or corresponding with us through various means, such as post, phone, email, and more. This information is collected when you:
Sign up for a demo of our services.
Create an account and profile with us.
Make a purchase of one of our services.
Subscribe to our email alerts.
Complete online forms to receive our reports and case studies.
Download or access our e-books, magazines, or videos.
Contact our customer service.
Request marketing materials to be sent to you.
Provide us with feedback.
2. Automated Technologies or Interactions:
As you engage with our Site, we may automatically collect Technical Data about your device, browsing actions, and usage patterns. This information is gathered using technologies like cookies, server logs, and similar methods. Additionally, if you visit other websites that use our cookies, we may also receive Technical Data and Usage Data about you.
3. Third Parties or Publicly Available Sources:
We may obtain personal information from various third-party sources and publicly available sources. This includes data such as:
Technical Data from parties like analytics providers (e.g., Google Analytics, based inside or outside the EU) and search information providers (e.g., Google, based inside or outside the EU).
Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services (e.g., Stripe, based outside the EU).
Identity and Contact Data from our partners, data brokers, or aggregators (based inside or outside the EU).
Identity and Contact Data from publicly available sources like LinkedIn, Instagram, and other social networking sites (based outside the EU).
How We Use Your Personal Information
Purpose of this Privacy Policy: We will only use your personal information when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
The types of lawful basis that we will rely on to process your personal data are:
Legitimate Interest: This means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract: This means processing your information where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a Legal or Regulatory Obligation: This means processing your personal information where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Consent: This means you have consented to our use of data in this manner. We may ask for your express consent for certain uses, and you are free to withdraw that consent at any time. Generally, we do not rely on consent as a legal basis for processing your personal information other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal information:
We have set out below a description of all the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your information. Please contact us if you need details about the specific legal grounds we are relying on to process your personal information where more than one ground has been set out in the table below.
Register You as a New Customer:
Type of Data: a. Identity b. Contact
Lawful Basis for Processing:
Performance of a contract with you to allow your use of the Service
Process and Deliver Your Order:
Type of Data: a. Identity b. Technical c. Contact d. Financial e. Transaction
Lawful Basis for Processing:
Performance of a contract with you to process and deliver your order, including managing payments, fees, and charges
Collect and Recover Money Owed to Us:
Type of Data: a. Identity b. Contact c. Financial d. Transaction e. Marketing and Communications
Lawful Basis for Processing:
Performance of a contract with you
Necessary for our legitimate interests (to recover debts due to us)
Manage Our Relationship with You:
Type of Data: a. Notifying you about changes to our terms or Privacy Policy b. Asking you to leave a review or take a survey
Lawful Basis for Processing:
Performance of a contract with you
Necessary to comply with a legal obligation
Necessary for our legitimate interest (to keep our records updated and to study how customers use our services)
Participate in Contests, Competitions, or Surveys:
Type of Data: a. Identity b. Contact c. Profile d. Marketing and Communications
Lawful Basis for Processing:
Performance of a contract with you
Necessary for our legitimate interests (to study how customers use our services, to develop them, and grow our business)
Administer and Protect Our Business and Website/Mobile App:
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, preventing fraud, and in the context of a business reorganization or group restructuring exercise)
Necessary to comply with a legal obligation
Use Data Analytics to Improve Our Services:
Type of Data: a. Identity c. Technical
Necessary for our legitimate interests (to define types of customers for our services, to keep our Website and Mobile App updated and relevant, to develop our business, and to inform our strategy)
Make Suggestions and Recommendations to You:
Type of Data: a. Technical b. Usage a. Identity b. Contact c. Technical d. Usage e. Profile
Necessary for our legitimate interests (to develop our services and grow our business) or where you have otherwise consented to such usage
Marketing:
We strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising. You may elect to opt out of receiving any further marketing or advertising emails from us through the mechanism provided in those emails. We may send you targeted advertising through the Service on to you.
Promotional Offers:
We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view of what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you. You will receive marketing communications from us if you have requested information from us or purchased services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
Third-Party Marketing:
We will get your express opt-in consent before we share your personal information with any company outside our company for marketing purposes, including service providers who perform marketing services on our behalf, such as conducting surveys, sending communications to you on our behalf, or serving advertisements to you.
Opting Out:
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of a service purchase, service experience, or other transactions.
Cookies (Website Only):
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.
Change of Purpose:
We will only use your personal information for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose
Disclosures of Your Personal Information by Us Outside of the Service
Sharing Your Personal Information
We may need to share your personal information with the following parties for the purposes mentioned in the table in paragraph 4 above:
Third-Party Categories:
Service providers who offer IT and system administration services.
Social networking sites to which you've linked your account.
Professional advisers, including lawyers, bankers, auditors, and insurers based in Canada and the United States, provide consultancy, banking, legal, insurance, and accounting services.
Regulators and other government authorities, acting as processors or joint controllers based in Canada, the United States, and the EEA, require reporting of processing activities in specific circumstances.
Third parties to whom we may decide to sell, transfer, or merge parts of our business or assets. Alternatively, we may aim to acquire other businesses or merge with them. In the event of a change to our business, the new owners may utilize your personal information in accordance with the terms outlined in this Privacy Policy.
We mandate that all third parties uphold the security of your personal information and process it in compliance with the law. We do not permit our third-party service providers to use your personal information for their own purposes. They are only allowed to process your personal information for specified purposes and in accordance with our instructions.
International Transfers
Sharing Your Personal Information
We share your personal information both within our company and with our third-party service providers, such as Amazon Web Services and others. This may include the international transfer of your data, including but not limited to, if you are located in the European Union, transferring your data outside the European Economic Area (EEA).
As many of our external third parties are also situated outside the European Economic Area (EEA), their processing of your personal information necessitates the transfer of data outside the EEA. If you are based in the European Union, rest assured that whenever we transfer your personal information out of the EEA, we take measures to provide it with a similar level of protection. This is achieved by implementing appropriate safeguards.
If you would like more information about the specific mechanisms we use when transferring your personal data out of the EEA, please don't hesitate to contact us.
Data Security
Security Measures for Your Personal Information
To safeguard your personal information and prevent accidental loss, unauthorized access, alteration, or disclosure, we have implemented appropriate security measures. Furthermore, we restrict access to your personal information, allowing only employees, agents, contractors, and other third parties who have a legitimate business need to access it. They will process your personal information solely based on our instructions and are bound by a duty of confidentiality.
We have also established procedures to address any suspected personal data breaches. In cases where legal requirements dictate, we will notify you and the relevant regulatory authorities of a breach.
Data Retention
Retention of Your Personal Information
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we take into account the volume, nature, and sensitivity of the personal information, the potential risks associated with unauthorized use or disclosure, the purposes for processing, the possibility of achieving those purposes through other means, and the relevant legal obligations.
By law, we are obligated to retain basic customer information (including Contact, Identity, Financial, and Transaction Data) for six years after the customer relationship ends, in compliance with tax and other legal requirements.
In some cases, you can request the deletion of your information (see "Request Erasure" below for more details). Additionally, we may anonymize your personal information in certain circumstances (rendering it non-identifiable) for research or statistical purposes. In this case, such information may be used indefinitely without further notice to you.
Your Legal Rights
Your Rights Regarding Personal Information
You have the right to:
Request access to your personal information (commonly known as a "data subject access request"). This allows you to receive a copy of the personal information we hold about you and to verify its lawful processing.
Request correction of your personal information. You can have any incomplete or inaccurate information we hold about you corrected. Verification of the accuracy of new information may be required.
Request the erasure of your personal information. You can ask us to delete or remove personal information when there is no valid reason for us to continue processing it. You also have the right to request the deletion or removal of your personal information if you have successfully exercised your right to object to processing, if we have unlawfully processed your information, or if local law mandates erasure. Please note that specific legal reasons may prevent us from complying with your erasure request, and we will notify you of this when applicable.
Object to processing of your personal information when we rely on a legitimate interest (or that of a third party), and there is something about your particular situation that makes you want to object to processing based on this ground. You also have the right to object when we process your personal information for direct marketing purposes. In certain cases, we may demonstrate compelling legitimate grounds that override your rights and freedoms.
Request restriction of processing of your personal information. This allows you to ask us to suspend the processing of your personal information in specific situations:
(a) When you want us to establish the information's accuracy.
(b) If our use of the information is unlawful, but you do not want it erased.
(c) When you need us to retain the information even though we no longer require it, as you need it for legal claims.
(d) When you have objected to our use of your information, but we need to verify whether we have overriding legitimate grounds for its use.
Request data transfer of your personal information to you or a third party. We will provide your personal information in a structured, commonly used, machine-readable format. Please note that this right applies only to automated information you initially provided consent for or information used to fulfill a contract with you.
Withdraw consent at any time if we rely on consent to process your personal information. This will not affect the legality of any processing carried out before consent withdrawal. However, certain services may not be provided if you withdraw your consent, and we will inform you of such instances.
If you wish to exercise any of these rights, please contact us using the provided details.
No Fee Usually Required
Accessing your personal information (or exercising any other rights) does not typically require a fee. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What We May Need From You
To confirm your identity and ensure your right to access your personal information (or exercise any other rights), we may need specific information from you. This is a security measure to prevent the unauthorized disclosure of personal information.
We may also contact you to request additional information to expedite our response.
Response Time
We strive to respond to all valid requests within one month. On occasion, if a request is particularly complex or if multiple requests have been made, it may take longer than a month. In such cases, we will inform you and provide updates.
Effective Date: October 15, 2023.
HOLA POD always makes an effort to provide the best service. If you have any other questions, please feel free to contact us at Email: support@holadropshipping.com
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